GENERAL LAVA LAMP FAQs
FIREFLOW, POD & POD+
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Q. Which tealights should I use with my Fireflow / Pod?A. Tealights differ in Flame height, heating power and wick length. The larger tealights with a height of 15 mm work best. If you have a lower tea light you could try and raise its height by placing a coin under the tea light.
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Q. Will candle powered lava lamps work outside?A. Yes like any unprotected candle light you need a place with no wind.
TELSTAR
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Q. I've lost the rubber protectors from the bottom of my Telstar. What can I do?A. Please contact customer services here.
telstar rubber feet - telstar replacements - rubber feet telstar - rubber feet rocket
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Q. Why won't my new Telstar bottle fit on my old Telstar base?A. Bottles and base tolerances do vary a little over time. So it is possible that our new bottles may not fit older telstars please contact customer services here.
bottle doesn't fit - bottle won't fit - wonky bottle
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Q. Can I buy replacement bulbs for my USA Telstar lamp?A. Not from us, I am afraid we suggest you look online in the US.
Telstar American - American Telstar - rocket lava lamp - bulb Telstar - Telstar bulb USA
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Q. How can I clean my Mathmos Telstar lava lamp?A. Use a soft cloth on both the legs and body. Some older telstars have polished aluminium legs that tarnish over time, these can be cleaned with an aluminium cleaner.
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Q. How do I change a GU10 bulb in a Telstar lava lamp?A. Place the base on its feet and hold it at the outside of the bulb holder ( the plastic bit, where the cable comes out of the base ). Then take the bulb out by pressing the bulb down and turning the bulb to the left for a quarter turn.
NEO & NEO WALL
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Q. Are Mathmos lava lamps suitable for children?A. The only lava lamp suitable for children is the Mathmos Neo. The Neo was designed with children in mind, so as well as looking stylish it is also shatterproof, has fixture points, doesn’t get too hot, and is screwed together as a secure unit. This means the lamp has passed the stringent safety checks needed to be classified as child-safe, something no other lava lamp in the UK is classified as. We recommend other lava lamps be placed well out of reach of children under 14.
age limit - kids
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Q. Can I use the Neo bottles in my Telstar or Astro Baby lava lamps?A. No Neo formulation is different the bottles will overheat in other models and Astro Baby and Telstar bottles will run slowly or not at all in Neo.
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Q. I am having trouble fitting my Neo together.A. Remember to put the cap and back element on top of the bottle before you put it on the base. Please see the Instructions tab.
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Q. I have lost the screw holding my Neo together.A. You can use an Allen key of the appropriate size or failing that buy another screw, or any other spare parts for Neo.
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Q. Neo’s bottle looks a little different to the other Mathmos lava lamp bottles why?A. It has a shatterproof coating, this helps hold the glass together should the bottle be dropped and break. Buy more bottles here.
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Q. Why does my Neo not come on immediately?A. A slight delay before the light comes on is normal with halogen bulbs.
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Q. What makes Neo qualify for a certificate for all ages unlike other lava lamps?A. Several stringent criteria must be met to achieve this, for example; the bulb should not be accessible without a tool, it must be low voltage not mains voltage, it must be very stable, it must have a shatterproof coating on the glass, the bottle must be attached to the base and it must not be too hot.
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Q. Can I easily change Neo’s bottle and bulb when they end their lives?A. Yes undo the screw at the back with the Allan key provided then Neo comes apart and you can access both the halogen capsule bulb and the bottle. Remember to wait until the product is cold to do this. Buy spare parts here.
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Q. There is a little light bleed from the joints at the back of Neo, is this normal?A. Yes it is.
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Q. The screw fixing Neo together sticks out just a little, is this normal?A. They do vary a little so yes this can be normal.
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Q. Is it possible to connect my Neo Wall directly to the mains without the supplied power supply?A. Under no circumstances must the cable be cut off the Neo wall and the product directly connected to the household mains wiring. The product is a low voltage (class III) product and must be connected to the supplied power supply to function safely and correctly.
iO
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Q. Where is the Mathmos brand on my iO?A. The Mathmos branding is on the cast base.
brand - logo - where
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Q. I have broken the iO glass shield, do you have spares?A. Yes Mathmos lava lamps are designed to last please buy replacement parts here.
glass shield spare
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Q. Will a Lunar Bottle work on my iO?A. The iO and the Lunar use the same bottles and are interchangeable.
bottle lunar
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Q. How can I clean my iO lava lamp?A. The bottle should be cleaned with glass cleaner and a cloth. Just use a soft cloth to clean the metal parts.
clean lava lamp - polish lava lamp
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Q. I have lost the screw holding my iO together.A. You can use an Allen screw of the appropriate size (M4 x 8mm) or failing that buy another screw, or any other spare parts for your iO, here.
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Q. You don't provide a dimmer with the iO?A. The iO runs best at an ambient temperature between 20 and 25C and under these circumstances will not need a dimmer. Sometimes when the temperature is higher it may be better run the product with the lamp dimmed. Plug-in dimmers suitable for halogen lamps are available and can be used with the product.
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Q. I cannot get the cap to fit?A. Ensure that the cap is the correct way around and that the two arms are aligned and in the slots in the cap, before gently pushing down. Do not force it as this could damage your product. See assmebly video here.
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Q. Do I need to fit the glass shield?A. Yes, this is an integral safety component of the product.
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Q. The screws fixing my iO together stick out just a little, is this normal?A. They do vary a little so yes this can be normal.
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Q. How long should it take for my iO lava lamp to warm up?A. The iO Lava lamp should start working within two to two and a half hours of turning it on. First they will form stalagmite shapes, then they will start to form lava lamp shapes. Please note, new bottles will take longer to heat up (up to three hours), but the heating time will decrease after several uses. If your lava lamp does not warm up in this time it may be positioned in the wrong place or the room may be too cold. Lava lamps should be positioned away from drafts and air conditioning. The room should be at least 20 degrees centigrade.
not working
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Q. I am having trouble changing the bulbA. Ensure that the product is unplugged and cool. At first glance the bulb looks too long, however, the contacts are spring loaded. Locate one end of the bulb on the pin and gently push, the other end of the lamp can then be located on the other pin. Refit the glass shield.
bulb change
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Q. Do I need the heat ring?A. Yes, this is an essential part of the heating system for the lava.
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Q. How much does the iO Weigh?A. The iO weighs 9.9.kg
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Q. What size is the iO?A. The iO is 780mm high and 240mm diameter
DISCONTINUED PRODUCTS
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Q. My Jet lava lamp isn't working, what can I do?A. You may be able to buy bulbs for your jet here. Otherwise, I'm afraid we can't help; the jet was discontinued many years ago..
jet lava lamp broken - jet lava lamp replacement - jet replacement
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Q. Can you fix my Smart Astro?A. Please contact us here to discuss this.
smart astro replacement - broken smart astro - faulty smart astro
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Q. Will a replacement bottle fit my 1960s Copper Astro or Lantern?A. Yes it should do.
bottle copper lava lamp
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Q. Can I buy Bayonet fitting bulbs for my 1960s lamp?A. Yes you can, we had these specially made to ensure our 60s lamps can still be enjoyed, see here.
bayonet bulb
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Q. Can I buy a glitter bottle?A. Glitter bottles are not currently available.
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Q. Can I buy replacement bottles/bulbs for my 3-in-1 lava lamp?A. Whilst we do not have stock of the bottles or bulbs for this discontinued product you can buy regular bulbs and bottles here.
three in one - 3 in one - 3 in 1
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Q. Can I buy a new glass heat shield for my fluidium?A. We do not supply this part currently. The heat shield is no longer required if the lamp is used with the current Fluidium bulb. New bulbs for the Fluidium can be bought here.
fluidium parts - fluidium replacements
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Q. Can I get a new dimmer for my Lunar?A. We do not currently supply this part for the discontinued Lunar.
dimmer lunar - lunar dimmer
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Q. Can I buy a replacement bottle for my Jet?A. We are afraid that Mathmos no longer stocks replacement bottles for the discontinued Jet model.
jet bottle - bottle jet
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Q. Can I buy a replacement bottle for my Lunar?A. Yes these are available here.
lunar bottle - rocket bottle - bottle lunar
cloudy bottle - bottle cloudy - cloudy lava lamp - lava cloudy
If your lava lamp does not warm up in this time it may be positioned in the wrong place or the room may be too cold. Lava lamps should be positioned away from drafts and air conditioning. The room should be at least 20 degrees centigrade.
how long warm up - how long start up - lava lamp start up time - lava lamp warm up time
lava stuck at the top
bottle throw away - dispose bottle
lava lamp liquid - new liquid lava lamp - refill - buy new liquids - buy new wax - buy new lava
lava lamp cap - cap lava lamp - buy cap
Bottles are now supplied with a lip which runs around the lower part of the bottle, to ensure it will sit straight in the base. When the bottle is placed on the base, it should sit securely, although it will still be possible to move the bottle from side to side and a shadow gap may be visible.
There are minute variations in bottle and base size over time so it may be that occasionally for some much older products a new bottle does not fit in the base. If your bottle isn't sitting in the base, please contact our customer service team.
wonky lava lamp - wonky bottle - bottle wonky
lava lamp lifespan - lifespan lava lamp - lava lamp last
which bulb - buy bulb - which bulb do I need - broken bulb - faulty bulb
bulb - halogen
bespoke refills - bespoke colours - custom colours - custom refills - bottle colours - custom lava colours - bespoke lava colours - bespoke bottle colours - special colours
bespoke refills - bespoke colours - custom colours - custom refills - bottle colours - custom lava colours - bespoke lava colours - bespoke bottle colours - special colours
strange lava - lava sticks
lava lamp broken - lava lamp doesn't work - broken bulb - faulty bulb
usa lava lamps - canada lava lamps - lava lamps usa - lava lamps canada - america lava lamps - lava lamps america - lava lamp usa
liquid clear - clear liquid
liquid low - liquid refill - top up liquid
bespoke bottles - special bottles - custom bottles - custom colour
metal coil in bottle - metal spring in bottle
hair in lava lamp - hair in bottle - dirt in bottle - dirt in lava lamp
clean lava lamp - polish lava lamp
bottle smashed - smashed bottle
bayonet bulb
replace - change bottle - ordered wrong bottle
refill - liquid refill - refill liquid - refill bottle - bottle refill - buy liquid refill - buy bottle refill - buy new liquids - buy new wax - buy new lava
how long bottle - how long bulb - broken bulb - faulty bulb
brand - logo - where
gap - base - bottle - rim
recycle - dispose